Warranty

Heritage Optics – 1-Year Limited Craftsmanship Warranty

Effective Date: [05-OCT-2025]

Thank you for choosing Heritage Optics. We stand behind the quality and craftsmanship of our products. All Heritage Optics products are covered under a 1-Year Limited Craftsmanship Warranty from the original date of purchase.

What This Warranty Covers

This warranty covers defects in materials and workmanship under normal use and service for a period of one (1) year from the original purchase date.

Examples of issues covered:

Manufacturing defects
Assembly flaws
Non-functionality due to craftsmanship errors

What This Warranty Does NOT Cover

This warranty does not cover damage caused by:

Accidents, misuse, or abuse
Unauthorized repairs or modifications
Cosmetic wear and tear (scratches, dents, discoloration)
Environmental damage (e.g., water, heat, dust)
Use that is inconsistent with product instructions or intended purpose

Unauthorized Repairs Void This Warranty

Any attempted repairs, alterations, or modifications performed by unauthorized technicians—including any technician not approved or certified by Heritage Optics—will immediately void this warranty.

Additionally, if a repair request is evaluated and refused by our authorized scope technicians for any reason, the warranty is considered null and void from that point forward.

How to Submit a Warranty Claim

To submit a warranty claim, please provide:

Proof of purchase (receipt or order confirmation)
Product serial number (if applicable)
Detailed description of the issue
Photographs (if available)

Email your claim to: [heritageopticsrepairs@outlook.com

[Subject Line: Warranty Claim]

Once your claim is received and evaluated, we may:

Repair the product at no cost
Replace the product with a new or refurbished unit
Offer an alternative solution at our discretion

The customer is responsible for shipping the product to our service center. Heritage Optics will cover return shipping on approved warranty repairs or replacements.

Limitations of Liability

This warranty is limited to the original purchaser and is non-transferable. Heritage Optics shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the product.

Questions?

For warranty-related questions, please contact:

Heritage Optics – Customer Service
Email: Heritageopticsrepairs@outlook.com

Phone: [Insert Phone Number]
Website: heritageoptics.com

Return and Refund Policy

Heritage Optics – Refund & Return Policy

Effective Date: [05-OCT-2025]

At Heritage Optics, customer satisfaction is a top priority for us. Please review our Refund and Return Policy carefully before making a purchase. By purchasing from Heritage Optics, you agree to the terms outlined below.

General Return Eligibility

We accept returns on select items within 30 days of the original purchase date, provided they meet the specific conditions listed below.

To initiate a return, please contact us at [heritageopticsrepairs@outlook.com]with your order number and reason for return. Returns sent without prior authorization may not be accepted.

1. Repairs – All Sales Final / No Refunds

All repair services are not subject to refund.
Completion of repairs is not guaranteed, and even if repairs are deemed unserviceable, refunds will not be issued.
Repair evaluations and outcomes are handled on a case-by-case basis, and final decisions are made at our sole discretion.

2. Apparel Returns

Apparel may be returned only if it is unworn, unwashed, and in like-new condition, with all original tags and packaging intact.
Any signs of wear, damage, or alteration will void eligibility for return.
Approved returns are eligible for a refund, exchange, or store credit at our discretion.

3. Scopes and Optics Returns

Scopes and optical products must be returned in their original scope packaging, including all manuals, accessories, and protective materials.
Products returned in damaged, incomplete, or aftermarket packaging will not be accepted.
Returns are inspected upon arrival and may be denied if the product shows signs of use or tampering.

4. Firearms – All Sales Final

All firearm sales are final.
No returns, exchanges, or refunds will be accepted on any firearm purchases, in accordance with federal and local regulations.

5. Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

Customized or special-order products
Gift cards
Sale or clearance items
Opened cleaning kits, lens cloths, or accessories
Any item not in its original, resalable condition

6. Refund Process (When Applicable)

Approved refunds will be issued to the original form of payment.
Please allow 5–10 business days for your refund to appear, depending on your payment provider.
Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent).

7. Return Shipping

Customers are responsible for the cost of return shipping, unless otherwise specified.
We recommend using a trackable shipping method and retaining proof of postage.
Heritage Optics is not responsible for lost or damaged return shipments.

Contact Us

If you have any questions or would like to begin the return process, please contact:

Heritage Optics – Returns Department
Email: [Insert Returns Email]
Phone: [Insert Phone Number]
Website: heritageoptics.com

Heritage Optics

Warranty

Return and Refund Policy

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